Live Chat Support
Real people answering your customers in live chat — on your website, in your app and on messaging channels like WhatsApp and Instagram — in their language, at any hour.
Customers who start a chat expect an answer while they are still on the page. Velox agents reply in real time, under your brand name and in your tone of voice, and resolve the question in the same conversation wherever possible: order changes, product questions, account help, bookings and more.
Because our agents handle several chats at once without losing quality, live chat gives your customers fast, personal answers at a lower cost per conversation than phone support. Every chat is tagged and reported, so you see what customers are asking and where they get stuck.
Real people answering your website, app and messaging chats in real time — in your customers’ language, at any hour.
Website, in-app, WhatsApp and Instagram chat
Real-time replies under your brand name
Multilingual agents on every shift
Several chats per agent, without losing quality
Smooth hand-off to email or phone when needed
Chat tags and reports on what customers ask
Let’s grow.
Your customer support should scale as fast as you do. If your current setup is holding you back, let’s talk.