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Privacy policy

This policy explains what personal information Velox collects through velox-call.com, why we collect it, and the choices you have.

Who we are

Velox is a customer experience partner providing multilingual customer support, AI-powered CX services and back-office support. In this policy, “Velox”, “we” and “us” refer to the operator of this website. You can contact us at admin@velox-call.com.

What we collect

When you use our contact form, we collect the details you choose to give us: your name, email address, and optionally your phone number, company name, the service you are interested in, and your message. We also record the page you sent it from, the date and time, your IP address and your browser type, to protect the form against spam and abuse.

We do not use advertising trackers on this website. Our fonts are hosted on our own server, so loading the site does not send your information to third-party font services.

How we use it

  • To reply to your enquiry and discuss our services with you
  • To send you an automatic confirmation that we received your message
  • To protect our website against spam and abuse
  • To keep a record of our communication with you

We do not sell your personal information, and we do not use it for marketing you did not ask for.

Cookies

This website does not set cookies for visitors who are simply browsing. If you log in to the site’s administration area, WordPress sets the cookies it needs to keep you signed in.

How long we keep it

We keep enquiries for as long as needed to respond and to maintain a record of our business relationship, and delete them when they are no longer needed.

Who we share it with

Your information is stored on our website hosting provider’s servers and may pass through our email provider when we reply to you. These providers process it only to provide their services to us.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email admin@velox-call.com and we will respond promptly.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.