Retail & E-commerce
Seamless, multilingual customer care for shoppers in every market — orders, returns and questions handled around the clock.
Seamless, multilingual customer care for shoppers in every market — orders, returns and questions handled around the clock.
Online shoppers expect answers in their own language, at whatever hour they are shopping. Velox gives retail and e-commerce brands round-the-clock coverage across chat, email, social and voice, so order questions, delivery issues, returns and pre-sale questions never wait for the morning.
What we handle
- Order status, delivery and returns enquiries
- Pre-sale product questions that turn into sales
- Peak-season and campaign surges without hiring sprees
- Marketplace and social inbox management
- Order processing and catalogue data entry in the back office
AI routing sends simple, repeatable requests to fast resolution paths, while trained agents handle complaints and the conversations that decide whether a customer comes back.
Let’s grow.
Your customer support should scale as fast as you do. If your current setup is holding you back, let’s talk.